Last Updated: January 1, 2025

SECUTER (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (secuter.net), use our mobile application, or use our security monitoring and home automation services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access or use our Services.

1. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you interact with us, including:

• Name, email address, phone number, and mailing address
• Billing and payment information (processed securely through third-party payment processors)
• Property details relevant to security system design and installation
• Emergency contact information and authorized user details
• Communications with our support team (calls, emails, messages)

Information Collected Automatically

When you use our Services, we may automatically collect:

• Device information (browser type, operating system, device identifiers)
• IP address and approximate geographic location
• Website usage data (pages visited, time spent, referral sources)
• App usage data and interaction patterns

Security System Data

As part of our security monitoring services, we collect:

• Alarm event data (arm/disarm events, sensor activations, alarm triggers)
• Video footage from installed security cameras (stored locally and/or in the cloud as configured)
• Access control logs (entry/exit events, user codes, badge usage)
• Smart home device status and automation event logs
• System health data (connectivity status, battery levels, sensor status)

2. Use of Data

We use your information for the following purposes:

• Service Delivery: To provide, maintain, and improve our security monitoring, video surveillance, and home automation services
• Emergency Response: To respond to alarm events and dispatch appropriate emergency services on your behalf
• Account Management: To manage your account, process payments, and communicate service updates
• Customer Support: To respond to inquiries, troubleshoot issues, and provide technical assistance
• System Improvement: To analyze usage patterns and improve our products, services, and user experience
• Safety and Security: To detect, prevent, and respond to fraud, security incidents, and technical issues
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Communications: To send service-related notifications, updates, and promotional materials (you can opt out of marketing communications at any time)

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. The types of cookies we use include:

• Essential Cookies: Required for the website to function properly (session management, security)
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics or similar)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. We honor “Do Not Track” browser signals where technically feasible.

4. Third-Party Sharing

We do not sell your personal information to third parties. We may share your information with the following categories of recipients:

• Monitoring Centers: UL-listed monitoring centers that receive alarm signals and dispatch emergency services on our behalf
• Technology Partners: Alarm.com and other platform providers that power our security and automation services
• Emergency Services: Police, fire, and medical responders when an alarm event requires dispatch
• Payment Processors: Secure third-party payment processors that handle billing transactions
• Service Providers: Trusted vendors who assist with business operations (hosting, analytics, customer support tools)
• Legal Requirements: When required by law, court order, or governmental regulation

All third-party service providers are contractually obligated to protect your information and use it only for the purposes specified by SECUTER.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• AES-256 encryption for stored video footage (local and cloud)
• TLS 1.3 encryption for all data transmissions
• Secure boot and firmware integrity verification on security devices
• Two-factor authentication for account access
• Regular security audits and penetration testing
• Access controls limiting employee access to personal data on a need-to-know basis
• SOC 2 Type II compliant cloud infrastructure (through our technology partners)

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request your data in a machine-readable format
• Opt-Out: Opt out of marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, contact us using the information provided below. We will respond to your request within 30 days, or as required by applicable law.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. SECUTER does not sell personal information.

Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this policy. Alarm event data and video footage are retained according to your service plan configuration. When you cancel your service, we delete your data within 90 days, except where retention is required by law or for legitimate business purposes.

Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

7. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically. Continued use of our Services after changes constitutes acceptance of the updated policy.