New Homeowner Guide

New Home? Meet Your Security System

Just moved into a home with an existing alarm system? You can activate professional 24/7 monitoring in minutes — no new equipment required, no contracts, starting at $14.99/month.

Check Your System Call 855-732-8837

No Contracts

Use Existing Equipment

Activate in Minutes

From $14.99/mo

Activate Your System in 3 Steps

Most new homeowners go from discovery to protection in under 30 minutes. Here is exactly how it works.

Find Your Panel’s IMEI Number

Locate your alarm panel (usually in a hallway closet, utility room, or garage). The IMEI number is a 15-digit code printed on a sticker on the back or inside of the panel. You can also find it in your panel’s system settings under “About” or “Module Info.”

The IMEI identifies the cellular communicator inside your panel. We use it to verify your system is compatible and ready for activation.

Enter your IMEI in our Compatibility Checker

Tip: Can’t find the IMEI? Take a photo of your panel and send it to us. Call 855-732-8837 and we will help you locate it.

Choose a Monitoring Plan

SECUTER offers both self-service and full-service monitoring. Every plan includes 24/7 professional monitoring from a UL-listed central station and full Alarm.com app access. No contracts — month-to-month billing, cancel anytime.

Self-Service

$14.99/mo

You manage your account

SECUTER Direct

$43.99/mo

We manage everything

Compare all plans

Activate via Self-Service or Call Us

For self-service plans, complete checkout at secuter.net. Enter your IMEI, pick your plan, create your Alarm.com username, and pay. Your account is created automatically — typically in just a few minutes. You will receive an email with login credentials for the Alarm.com app.

For SECUTER Direct (full-service), call us at 855-732-8837 and we will handle everything, including professional installation if needed in the NY metro area.

Note: If the compatibility checker shows the module is still registered to another provider, the previous owner’s service may still be active. See our FAQ below for how to resolve this.

Compatible Security Panels

SECUTER supports monitoring for the most common residential alarm panels with Alarm.com cellular communicators.

Qolsys

IQ Panel 2, IQ Panel 2+, IQ Panel 4

2GIG

GC2, GC2e, GC3, GC3e, Edge

Honeywell

Vista 15P, Vista 20P, Vista 21iP, Lyric

DSC

PowerSeries Neo, PowerSeries Pro

Interlogix

Simon XT, Simon XTi, Simon XTi-5

Not sure what panel you have? Use our Compatibility Checker or call 855-732-8837.

Why Activate with SECUTER?

You have options when choosing a monitoring provider. Here is why new homeowners choose SECUTER.

No Contracts, Ever

Month-to-month billing with no termination fees. Stay because you are satisfied, not because you are trapped.

Use Your Existing Equipment

No need to buy a new system. If your home has a compatible panel, you are ready to activate immediately.

Plans from $14.99/month

Professional 24/7 monitoring at a fraction of what traditional security companies charge. Save 40-60% compared to ADT, Vivint, or Brinks.

Full Alarm.com App Access

Arm and disarm remotely, get real-time alerts, view cameras, control smart home devices — all from the Alarm.com app on your phone.

Activate in Minutes

Self-service activation is completed online in minutes. No waiting for a technician, no scheduling appointments, no waiting days or weeks.

Bilingual Support (EN/ES)

Our customer support team speaks both English and Spanish. Call us at 855-732-8837 for help in the language you are most comfortable with.

Frequently Asked Questions

Common questions from new homeowners who find a security system already installed in their home.

What if the security system was deactivated by the previous owner?

That is completely normal. When the previous owner cancelled their monitoring service, the system was deactivated — but the hardware remains. The alarm panel, sensors, and cellular communicator are all still installed in your home. As long as the panel has a working Alarm.com cellular module, SECUTER can reactivate it. Use our Compatibility Checker to verify your system is ready.

What if the system is already registered with another provider?

If the previous owner’s monitoring service is still active, the cellular module will show as registered to their provider. In this case, the previous owner (or their provider) needs to cancel the service and release the Alarm.com module. If you cannot reach the previous owner, contact us at 855-732-8837 and we will help you navigate the process. In some cases, we can facilitate a transfer through Alarm.com.

How do I find the IMEI number on my alarm panel?

The IMEI is a 15-digit number printed on a sticker on the back or inside of your alarm panel. For touchscreen panels (Qolsys, 2GIG), you can also find it in the system settings under “About” or “Module Info.” If your panel is mounted to the wall, the sticker may be on the back — try taking a photo with your phone’s flashlight. Still stuck? Call us at 855-732-8837 and we will walk you through it.

Do I need to buy new equipment?

In most cases, no. If your home has a compatible alarm panel with a working Alarm.com cellular communicator, you can activate monitoring without purchasing anything new. The existing sensors (door/window, motion, glass break, smoke) will all continue to work. If your system needs a cellular module upgrade or has outdated components, SECUTER Direct can provide equipment and professional installation in the NY metro area.

Can I add new sensors or cameras to the existing system?

Yes. Once your system is active with SECUTER, you can expand it with additional door/window sensors, motion detectors, cameras, smart locks, thermostats, and more. Self-service customers can purchase Alarm.com-compatible equipment and add it themselves. SECUTER Direct customers get access to professional installation for add-on equipment.

What if the panel is powered off or looks dead?

First, check that the panel is plugged into a power outlet and that the circuit breaker for the panel has not been turned off. Most panels also have a backup battery — if the battery is dead and there is no AC power, the panel will not turn on. Plug it in, give it a few minutes to boot up, and then check if the screen or LEDs respond. If the panel still does not power on, call us at 855-732-8837 and we can help troubleshoot.

Is there a gap in monitoring when I activate?

For self-service plans, monitoring begins as soon as your Alarm.com account is created (usually within minutes of completing checkout). If the system was previously deactivated, there is no overlap or gap — you simply go from unmonitored to monitored. Your panel’s local alarm (siren) functions even without monitoring, so you have basic protection at all times.

Protect Your New Home Today

Your home already has a security system. All it needs is SECUTER. No contracts, no new equipment, no hassle.

Check Your System Now View All Plans

Need help? Call us at 855-732-8837 — we speak English and Spanish.